FAQ

Frequently Asked Questions

1. How can I place an order?

Browse our products, add your desired items to the cart, and follow the checkout process. We accept various payment methods for your convenience.

2. What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.

3. How long does delivery take?

Delivery time varies depending on your location. Typically, orders are processed within 1-2 business days and delivery takes between 3-7 business days in Portugal.

4. Do you ship internationally?

Yes, we ship to various countries. International shipping costs and delivery times are automatically calculated at checkout based on your destination.

5. What is your return policy?

We accept returns within 30 days of receiving your order. Products must be in original condition, unused, and with all tags attached. Contact us to initiate the return process.

6. How can I track my order?

Once your order is shipped, you will receive an email with the tracking number and a link to track your delivery status in real-time.

7. Do products come with a warranty?

Yes, all our products come with a warranty against manufacturing defects. The warranty period varies by product. Please check the product description for more details.

8. Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of confirmation. After this period, the order may already be in processing. Please contact us as soon as possible.

9. Do prices include VAT?

Yes, all prices displayed on the website already include VAT at the legal rate in force in Portugal.

10. How can I contact customer support?

You can contact us via email at [your-email@domera.store] or through the contact form on our website. We typically respond within 24 hours on business days.